01
Discovery
We sit with the people who do the work and analyze your workflows. What the software is, what the data actually looks like as opposed to what the docs claim, where the process bottlenecks are, and what "success" would mean in measurable KPIs. We gather requirements, perform technical feasibility audits, and build a strategic roadmap.
You get A strategic roadmap, a ranked list of what to build with an honest scope, and a shorter list of what not to build.
More than once we've finished a Discovery and said the answer isn't a new build — it's a rules engine, a schema change, or hiring one person. You keep the document either way.